NetworQ Social Marketplace – Return & Refund Policy

Last updated: February 4, 2026

NetworQ Social operates a multi-vendor marketplace offering both physical products and digital products. Return and refund eligibility depends on the type of product purchased.

1. Physical Products

Returns

We accept returns on eligible physical products within 14 days of delivery, unless otherwise stated on the product listing.

To be eligible for a return:

• The item must be unused, unworn, and in original condition

• The item must be returned in original packaging

• Proof of purchase is required

Certain items are non-returnable, including:

• Custom or made-to-order items

• Personalized products

• Clearance or final sale items

• Hygiene-sensitive items (e.g., wigs, hair units, beauty tools) once opened or worn

Return Shipping

• Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect

• Original shipping fees are non-refundable

Refunds

Once the return is received and inspected:

• Approved refunds will be issued to the original payment method

• Refunds are processed within 5–10 business days

• If a refund is denied, the item may be returned to the buyer at their expense.

2. Damaged or Incorrect Physical Items

If your item arrives damaged or incorrect:

• Contact support within 48 hours of delivery

• Provide clear photos of the item and packaging

Eligible claims will receive:

• A replacement, or

• A full or partial refund, depending on availability

3. Digital Products (Including Courses, Downloads, Templates, Subscriptions)

Due to the nature of digital products, all digital sales are final once access has been granted or the file has been downloaded.

This includes:

• Digital downloads

• Online courses

• Memberships

• Subscriptions

• Templates, prompts, or software access

Exceptions

Refunds for digital products may be considered only if:

• The product was not delivered

• Technical issues prevented access and could not be resolved

Requests must be submitted within 7 days of purchase.

4. Marketplace Vendors

Some products are sold by independent vendors on the NetworQ Social Marketplace.
Each vendor may have additional return terms listed on their product page.

NetworQ Social reserves the right to mediate disputes but is not responsible for vendor-specific policies beyond this framework.

5. Exchanges

Exchanges are handled on a case-by-case basis and depend on product availability.
Contact support before returning an item for exchange approval.

6. How to Request a Return or Refund

To request a return or refund, contact:

Support Email: support@networqsocial.com
Include:

• Order number

• Product name

• Reason for request

• Photos (if applicable)

7. Policy Updates

NetworQ Social reserves the right to update this policy at any time.
Changes will be posted on this page and take effect immediately upon publication.